Returns, cancellation & refunds

Cancellation

You can cancel an order yourself from the order tracking page at any time before it is marked as shipped. Nothing is charged and no reason is required.

Once a parcel is with the courier it can no longer be cancelled — refuse the delivery or raise a refund request instead.

Refund eligibility

Because hing is a sealed food product, we accept refund requests when:

• The seal or jar arrived damaged or leaking
• You received a different product or pack size than ordered
• The batch is past, or very close to, its best-before date
• The parcel never arrived and the courier has confirmed loss

What we cannot take back

Opened jars where the seal has been broken, and orders reported more than 7 days after delivery, cannot be refunded — food safety rules do not allow us to restock them. If the aroma is not what you expected, write to us anyway; we usually find a way to help.

Refund timelines

Approved refunds are raised within 2 working days. Card and UPI refunds reach you in 5 to 7 working days; cash-on-delivery refunds are sent by bank transfer once you share your account details.